What is "managed services"?

Flat-rate Managed Services is the new, proactive way of handling all of your IT needs. Managed Service Providers (MSP) provide a high level of technical support (including desktop, network, engineering, and high level CIO support) to your company remotely and onsite for a monthly flat-rate, predictable fee. The amount charged is reliably less than it would be to hire your own IT staff. 

How do I know if managed services is right for my business?

Well, we would like to keep it simple and say that; if you reliant on technology to run your business, IT managed services are for you, but it isn’t quite that easy. Here are some typical problems that we routinely solve for our clients.

– Frustrations with old, slow computers

– Been a victim of a hacking (ransomware, malware, etc) attempt

– Below standard cyber security

– Data loss

– Lack of time to initiate technical changes

– Poor response and resolution times from your current support

– Insufficient, unreliable backups

– Issues surrounding downtime

– Confusion around regulatory compliance as it relates to IT (HIPAA, NIST, CJIS, PCI)

– Slow internet

– Unreliable WiFi

– Inability to budget for your IT needs

– Unsure how to manage the IT portion of the growth of your companyBelow standard

 

If we have an urgent problem, how quickly can you handle it?

All managed service contracts include a service level agreement (SLA). Within the SLA is a clearly defined set of standards that the MSP must follow and it includes response time requirements. In our flagship program called “Complete Care” we have 30 minutes upon receipt of your ticket to have eyes on your problem and to be formulating a plan towards resolution.

Network Security is a major concern today, does having an agreement increase our security and decrease our risk exposure?

Yes! CCI utilizes state-of-the-art software and monitoring and alerting tools to stop hackers and network intruders in their tracks! Our team of highly qualified technicians receives these alerts and are able to remediate any potential issues before they become major problems. These arrangements allow us to engage early and often with our clients and remove their concerns about “how much will this cost”. In most instances we are able to fix your security problems before you know you have a security problem.

This sounds expensive...

Complete Care offers our clients a predictable monthly fee and includes “all you can eat” support as well as world class security and backup/disaster recovery. So this premium service isn’t “free”. We have a lot of work to do to determine your individual price, but it is reliably cheaper than it would be to even hire a single internal IT support person.  You get the experience of having your own fully staffed, full-service IT staff for a fraction of the cost.

What does your average client look like?

Our clients run the gamut from small local businesses with a few users and computers all the way to medium sized networks with multiple servers and a few hundred users. We currently service clients in many different industries including:

  • Municipalities
  • School Districts
  • Attorneys
  • Manufacturing
  • Retail
  • Service industries
  • Non profits
  • Health Care (Medical and Dental)

How do we find out more?

 

That is the easy part! contact us today to schedule your free network and security assessment. We will come to your location and conduct our two part assessment. We will do business and network assessments, compile all of the pertinent information and return a completed presentation and contract proposal outlining all of the issues we found, our plan to remediate those issues and provide a price for our services. Give us a shout if you would like to be placed on our growing list of interested clients.

 

(Free network assessment is contingent upon client allowing CCI a 90 minute meeting (with company ownership/decision-makers)  to discuss assessment findings and propose managed services contract. Failure to meet will result in $2,500 charge for the assessment)

 

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