What is "managed services"?

Flat-rate Managed Services is the new, proactive way of handling your IT. Managed Service Providers (MSP) provide a high level of technical support (including desktop, network, and engineering) to your company remotely and onsite for a flat, monthly, predictable fee. The amount charged is reliably less than it would be to hire your own IT staff. 

If we have an urgent problem, how quickly can you handle it?

All managed service contracts include a service level agreement (SLA). Within the SLA is a clearly defined set of standards that the MSP must follow and it includes response time requirements.

Network Security is a major concern today, does having an agreement increase our security and decrease our risk exposure?

Yes! CCI utilizes state-of-the-art hardware and monitoring and alerting tools to stop hackers and network intruders in their tracks! Our team of highly qualified technicians receives these alerts and are able to remediate any potential issues before they become major problems. These arrangements allow us to engage early and often with our clients and remove their concerns about “how much will this cost”.

This sounds expensive...

Well, depending on your current type of arrangement it could be more, or it could be much less! Complete Care offers our clients a predictable monthly fee and includes “all you can eat” support. We come to terms on a  contract amount and you can use us as often as you need for anything IT related with no hourly charges.  You get the experience of having your own full-service IT staff for a fraction of the cost!

What does your average client look like?

Our clients run the gamut from small local businesses with a few users and computers all the way to medium sized networks with multiple servers and a few hundred users. We currently service clients in many different industries including:

  • Municipalities
  • School Districts
  • Attorneys
  • Manufacturing
  • Retail
  • Service industries
  • Non profits
  • Health Care (Medical and Dental)

How do we find out more?

That is the easy part! contact us today to schedule your free* network and security assessment. We will come to your location and conduct our two part assessment. We will do business and network assessments, compile all of the pertinent information and return a completed presentation and contract proposal outlining all of the issues we found, our plan to remediate those issues and provide a price for our services. Give us a shout if you would like to be placed on our growing list of interested clients.

*Free network assessment offer valid for a limited time only and is subject to change at any time.

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